WE SHIP by UPS and PUROLATOR!
Shipping
This is where we shake hands with you!
You give us your trust and order our Magical KnitKit(s) - we ship within the following 4 business days, in highest quality, with our support guaranteed.
Plus, we strive to get it to you in the most economical way and even subsidise wherever possible. Read below!
Managing Covid Times
Please keep in mind that everything might be taking a little longer. Some of our suppliers experience delays to get their yarns from overseas but in general we have had fast deliveries in most cases. We always keep you updated in case of delays. Thanks for your understanding!
Shipping to the US and Canada
Free Shipment
FREE shipment if you spend $220 or more (US/Canada). (this is not in effect during SALES)
Shipping Rates
We want to keep shipping rates low for you! Therefore, we offer low flat rates:
$2 per ordered item, plus
$13 basic price per shipment
For example, a shipment of any 1 item would cost only $2 + $13 = $15.00 within Canada and the US.
All prices in Canadian $ You may check exchange rates HERE.
Shipments within Canada are mailed Expedited, they are trackable and insured up to $100.
Shipments to the US take about 1 week, sometimes longer if they are held up in customs. During the Canada Post strike we only ship with UPS or Purolator, at no extra cost. Shipments by UPS Ground are always tracked.
Local delivery on Vancouver Island, only from Campbell River to Comox Valley, is an option with a gas contribution of $2. You still have to enter your full shipping address for this. We do home deliveries in this area or deliver to a pick-up spot in Campbell River. Customers in Cumberland or Quadra/Cortes Island: You are charged the BC flat rate. If you want to get your order home delivered or delivered to the pick-up location in Campbell River, please let us know and we refund you the shipping cost.
International Orders outside Can/US
Shipping rates are convenient flat rates based on weight. We ship by air. Don't worry, it's mostly yarn!
parcels 0 - 1 lb $23 Can
parcels 1.01 - 2 lb $33 Can
parcels from 2.01 lb $43 Can
CUSTOMS for shipments to the US and International
We cannot control customs charges nor customs delays.
General
Insurance is not included in shipping costs. If you want us to add insurance please contact us
Lost orders must be reported within 30 days. Only within this time frame we are able to track them
Make sure that your email address is correct so that we are able to contact you regarding your order if necessary
We don't take telephone orders
Sales tax will be charged for orders from Canada only
